Privacy Policy

StepWise is a digital wellbeing platform designed to help users build healthier everyday habits around movement and technology use.

The StepWise app may allow users to set movement goals, monitor progress towards those goals, manage access to selected applications and complete optional wellbeing check-ins.

StepWise is a preventative digital wellbeing service. It is not a medical service and does not provide medical diagnosis, treatment or clinical advice.

The information we collect depends on how you use StepWise and the permissions you choose to provide.

Account and profile information

When you create or use a StepWise account, we may collect information such as:

• your name
• email address
• account identifier
• age or age range
• other information you choose to provide

Physical activity and movement information

With your permission, StepWise may access information relating to physical activity, including:

• step count
• movement or activity totals
• progress towards movement goals
• related activity information required to operate StepWise features

On Android devices, this information may be accessed through services such as Health Connect where permission is provided.

On Apple devices, equivalent information may be accessed through Apple Health or HealthKit where supported and authorised by you.

App usage and application management information

StepWise may use operating-system functionality or permissions that allow you to select applications you wish to manage through StepWise.

Depending on your device and operating system, StepWise may process information required to:

• identify applications selected by you
• determine whether a StepWise restriction or activity goal applies
• manage or restrict access to selected applications where enabled
• operate digital wellbeing features

StepWise does not use this functionality for advertising or advertising profiling.

Optional wellbeing information

StepWise may provide optional features that allow you to record information about your wellbeing, such as a simple mood rating or check-in.

This information is voluntary.

Where appropriate, StepWise may display information about external support services.

StepWise does not use these check-ins to diagnose a mental health condition or provide clinical treatment.

Technical and device information

We may receive limited technical information necessary to operate, maintain and secure the service, including:

• device type
• operating system
• app version
• device or application identifiers
• crash and diagnostic information
• basic performance information

We may use information collected through StepWise to:

• provide and operate the StepWise app
• authenticate and manage user accounts
• record movement and progress towards user-selected goals
• enable digital wellbeing and application-management features
• provide optional wellbeing check-ins and support information
• maintain the security and reliability of the service
• diagnose technical problems
• improve the usability and performance of StepWise
• comply with applicable legal requirements
• communicate with you about your account or the StepWise service

We do not sell your personal information.

We do not use health, activity or wellbeing information for targeted advertising.

StepWise seeks to minimise the health and activity information it accesses and only use this information for purposes connected with StepWise functionality.

Information obtained through Health Connect, HealthKit or equivalent services will not be sold or used for advertising.

You can manage or withdraw relevant permissions through your device settings.

We may disclose personal information where reasonably necessary to organisations that assist us in providing StepWise, including cloud infrastructure and hosting providers, software development and technical service providers, security providers and professional advisers.

We may also disclose information where required or authorised by law.

StepWise seeks to use reputable technology and infrastructure providers and appropriate safeguards for personal information.

Where practicable, StepWise intends to host primary user information in Australia.

Some technology providers may process limited information outside Australia.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.

No online service or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate StepWise or to meet applicable legal obligations.

Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate.

You may request access to or correction of personal information we hold about you.

You may also request deletion of your StepWise account and associated personal information.

Account deletion requests can be made through the StepWise app or by emailing hello@stepwiseapp.com.au.

We may need to verify your identity before processing certain requests.

Depending on your device, you may be able to enable, disable or change access to physical activity information, Health Connect or HealthKit information, application-management functionality, notifications and other operating-system permissions.

Some StepWise features may not function correctly if required permissions are disabled.

Optional wellbeing check-ins are voluntary.

StepWise is primarily designed for young adults and other eligible users.

Where StepWise is made available to people under 18, we will consider applicable legal, consent and safeguarding requirements.

StepWise may contain links to external websites or support services.

These services operate independently of StepWise and have their own privacy practices.

StepWise may provide links or information directing users to external wellbeing or support services.

StepWise is not an emergency, crisis or clinical service.

If you require urgent medical assistance, contact the appropriate emergency or healthcare service in your location.

We may update this Privacy Policy from time to time to reflect changes to StepWise, our technology, legal requirements or privacy practices.

The most current version will be published on the StepWise website.

If you have questions about this Privacy Policy, would like to exercise your privacy rights or have concerns about how StepWise handles your personal information, please contact:

StepWise Pty Ltd

Email: hello@stepwiseapp.com.au